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Guarantee ●
Ordering
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Shipping ●
Incentives ● Donations ● International
Orders
Contact Information
Shop Hours -Monday
thru Friday 8 AM to
5 PM
Pacific Standard Time (California). Please leave a detailed message if we
are not available, including the best time to reach you. Please ask for Terry
when you call.
Telephone -
760.868.0676 FAX - 760.868.3388
e-mail info@showandsport.com
Satisfaction Guaranteed
We believe in and stand behind the
products we sell. All products were fed to our families horses,
growing puppies and performance dogs prior to offering them on our website. We
will never sell a product that we have not used or endorse whole heartedly. All
products are fresh and shipped well below the manufacturer's expiration date and backed by the manufacture's unconditional guarantee. We value our
customers and welcome their comments and suggestions about the health and
performance products as well as other products on our website.
Return Policy: Please
contact us prior to returning a product. Return the unused portion of the
product in the original container (manufacturer will not guarantee if not in
original packaging) and note why it is being returned. Shipping charges are the responsibility of
the customer unless we made an error and shipped the wrong product or size. In
that case we will reimburse "ground" shipping charges to the customer. Customers
have the choice to receive a credit towards another product or a refund. Refunds
will be credited to the customer within 10 business days of the receipt of the
returned item. We do not restock returned
products meant for consumption (supplements, treats, food, etc.) or opened toy
and training aid for health and safety reasons.
Damaged orders - see shipping.
Ordering Information
California sales tax is not
included on displayed prices and will be calculated at checkout.
Please feel free to call us if you have any
questions about a product or are unsure which product or products to purchase.
We may be reached at 760 868-0676. We strive to ship orders within 48 hours
during normal hours of operation (M-F 8AM-5PM Pacific Standard Time). If your order will be delayed we
will immediately advise you of such.
Use our secure shopping cart for PayPal,
credit card or check
payments (shipping and sales tax will be added at checkout), or if you prefer to mail your
order send us an e-mail and we will send an invoice to include with your money
order or cashier's check. You may also call us for credit card orders.
PayPal customers - may use the
shopping cart features or e-mail your order to
info@showandsport.com and we will
be happy
send an invoice including sales tax and shipping. Thank you.
Case discounts - Save money ordering products by the case.
International Orders
Free shipping offers are available only to the
continental United States. Please contact us prior to orders
shipping to Hawaii, Canada and International countries for shipping
prices. We ship USPS Global Priority on International orders, Canadian orders ship UPS
ground. Please do not ask us to ship as a gift or under the
pretense that we are shipping a different product than the actual
purchase. We will not do this under any circumstances.
Alaskan and Hawaiian shipments - We ship USPS Priority Mail for
the best rates - Show and Sport does not offer free shipping to these
states. However a shipping surcharge will be calculated by taking the
difference between shipping to your state and shipping for the
furthermost portion of the US. This enables us to provide you the best
price for shipping to your location and you will only be charged the
difference. The online shopping cart is unable to calculate this.
We will do so when we receive your order and notify you of the
difference due.
We no longer ship to Australia
or Mexico due to certain
restrictions and permit requirements.
Since each country has different regulations it is up the customer to
make sure that they are allowed to import supplements and treats from
the United States. If your customs department returns your package to
us because you did not have permission to import supplements or specific
supplements or ingredients are restricted or if the package is seized or
quarantined by customs and not returned to us, we will not issue a
refund. We do not restock returned products meant for consumption
(supplements, treats, food, etc.). Some countries require permits from
the customer and health certificates from the manufacturer to import
products. These costs of such permits will be the responsibility of the customer.
International customers are
also responsible for any duty or taxes accessed by their respective
governments.
Canadian Orders - Recent
import restrictions on products containing meat (implemented in July
2009) prevents importing to dealers and distributors but
we are able to ship certain Animal Naturals products at this time.
Animal Naturals is working with the Canadian government to comply with
the import requirements and hopes to have products shipping to Canada in
the near future. We will also be happy to ship your order to any location in
the United States.
Standard Shipping Information
Shipping charges are as follows (USA):
◊$0-$16.00 Shipping $4.50
◊$16.01-$19.99 Shipping $6.50
◊$20.00-$39.99 Shipping $7.50
◊Over $40.00 Shipping is free to the
continental United States
(not including sales tax).
Most orders will be shipped via UPS ground unless the cost of delivery
is prohibitive, it will be local
delivery or specified "urgent" by the customer. Need your order in a hurry? No problem, simply call or e-mail and we adjust
the shipping accordingly. Have a question on
shipping? Call
us at 760.868.0676 or e-mail
(info@showandsport.com).
 To
save on shipping costs and the environment we often recycle shipping
cartons and packing material if they are still sturdy and will
ensure that
your product arrives in good shape. Please recycle your product containers, cardboard cartons and
packing material.
Damaged orders - Although we
carefully package your order they may sometimes arrive damaged by the
carrier. If your order arrives damaged so that the container has lost
content we will replace it but you must contact the carrier
immediately to file a damage report. Merchandise must remain in
the original packaging and packing material and returned via the carrier (we will arrange a
pick-up) in order for us to replace it. Photographs to substantiate the
claim are very helpful.
Customer
Incentives
We offer two types of incentives for dog
and horse clubs and individual customers who purchase or refer customers
who purchase products directly through us.
Group discount - Orders receive a discount based on the amount of
the order but no less than 10% (not including
shipping or tax) for products ordered from our website, FAX or by mail. Group orders must be
submitted on one online, FAX or mail in order form. Club members are
responsible for determining their portion of the order and a group account
must be set up prior to placing the first order. Group orders will be
shipped to a single location.
Individuals - Receive store credit for customer referrals who
purchase from us. You will receive a credit of 10% of your referral's
purchases (not including tax or shipping). Please make sure your referrals mention
your name so we can track your credits.
Breeder Discounts - Show and Sport
offers discounts to verified breeders. Contact us for details.
Donation Requests
We get numerous requests for
product donations and trophy sponsorships each year. Unfortunately, due to
the rising numbers we can no longer honor all requests. To be considered the
requester must be a current, active customer and submit the request in
writing (e-mail attachment is fine or FAX), on club letter head, state the
nature of your event and type of donation required and date you need the
product by and provide a link to your event website. If your club is a
non-profit organization such as a breed rescue or animal health research,
please submit proof of non-profit status. Priority will be made for
fundraisers to rescue and genetic/health organizations although we can not
guarantee that we will be able to contribute to your efforts. We will notify
you of our decision as soon as possible.
Please review our
donation policy and complete donation
request form.
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